CORONAVIRUS INFORMATION FOR OUR GUESTS (Find out more)

Belgrave Sands Hotel & Spa

 

USEFUL INFORMATION

 

Attractions and Area Maps
Please see our reception team for maps and attractions in the local area.  We also have a leaflet stand by the main staircase with all local attractions as well as our teams personal recommendations when you speak to them.  

 

Banking Facilities                                                 
Unfortunately, we are unable to cash cheques or offer a cash-back service on debit/credit cards. Barclays, Natwest, HSBC, Lloyds TSB, Santander and Nationwide all have cash points and are located in the twin centre (approximately 0.5 miles from the hotel)

 

Beauty Treatments & Spa Days

Allow our fabulous Spa Therapists to help you relax and rejuvenate with one of our marvellous treatments or spa days.  Peruse our spa menu below and call our Reception team to book by dealing '0'.

https://www.belgravesands.com/page/spa-beauty.html

 

Car Parking                                                                
The Hotel car park is for the use of residents of the Belgrave Sands Hotel & Spa. The Hotel cannot accept liability for damage or loss of vehicles. 

 

Check Out Time                                                   
Guests are requested to check out of their rooms by 10:00am on the morning of departure.  If you need a late checkout, please speak to a member of our reception team.  The hotel reserves the right to charge for an additional night if the bedroom is not vacated by this time.

 

Churches                                                                 
A list of Churches and service times are available from Reception.

 

Dentist                                                                       
Should you require a Dentist during your stay, please call the Emergency Dentist on 01803 217777.  Out of hours the number is 01392 823682.

 

Dietary Requirements                                        
All dietary requirements, allergies or intolerances can be readily accommodated.  Please let us know as early as possible if you have a dietary requirement that you think we need to know about so we can make sure you have plenty of choice on the menu for you.

 

Doctor                                                                         
The nearest surgery is Croft Hall Medical Practice.  Reception can connect you with them.  Alternatively, the NHS Direct Advice Line is 111.  For emergencies, always call 999.

 

Do Not Disturb                                                       
Please place the ‘Do Not Disturb’ sign on the outside of your bedroom door if you do not wish to be disturbed.  If you do leave this on your door, our housekeepers will not service your room. If you do require any items replenishing or your room servicing, please contact Reception before 12pm.

 

Dry Cleaning                                                             
Dry cleaning can be arranged via a third party company.  You will find a bag and price list with details and instructions in the cupboard in your bedroom. 

 

Early Morning Call                                                
Please contact Reception to arrange an early morning call.

 

Emergency Exits                                                     
Please familiarise yourself with the emergency exits.  Fire instructions are displayed under the glass of your dressing table in your bedroom. If you or someone in your party requires additional assistance in the case of an emergency evacuation, please contact Reception.

 

Environmental Policy                                         
As we become more aware of the impact of our activities on the environment, we are committed to developing an ethical green policy whilst also providing the level of service that our guests expect.  Towels will be changed every day if they are left in the shower.  If you feel that they can be reused, simply hang them up and they will be left for another day.  We recycle as much as we can, using a wastage company that puts nothing at all in landfill sites.  We also recycle all of our cooking oil and use a local butcher, fish monger, green grocers and dairy supplier to reduce our carbon footprint as much as we can.

 

Fire Alarm                                                                 
The fire alarms are tested every Friday morning at 11:00am.  If the sirens sound for more than 30 seconds at this time or at all at any other time, please evacuate the building immediately and make your way to the assembly point in the car park.  The Duty Manager will take charge until the arrival of the fire brigade.

 

Guest Supplies                                                        
If you should require more supplies, a range of essential items such as shampoo, shower gel and soap, body lotion, etc. are available from Reception.

 

Luggage Assistance                                               
Assistance with luggage is always available.  We are also more than happy to store luggage for guests upon request.

 

Mail                                                                           
Items of mail can be deposited at Reception and will be posted daily.

 

Manager on Duty                                                   
There is a Duty Manager available 24 hours.  Please dial ‘0’ for assistance on the bedroom telephone.  Please be aware that between the hours of 10:00pm and 7:30am, this role is carried out by a Night Porter, so there may be a small delay in the telephone being answered if he is on his rounds.

 

Milk

Fresh milk is located in your fridge.  Please leave this bottle in the fridge and it will be filled up daily by our housekeeping team.  The bottle is not disposable.

 

Newspapers                                                              
Please order your daily newspaper at Reception.  These will be delivered outside your bedroom by 8am and be charged automatically to your account.

 

Payment of Accounts                                           
Accommodation accounts are payable on arrival unless you pre-authorise a credit or debit card.  You may also pre-authorise an extras account in order to charge drinks, food, etc. to your room.  In this case, accounts are payable on departure, unless prior arrangements have been made.  The Hotel accepts all major credit cards. 

 

Public Transport                                                    
We are in an excellent location for public transport:

  • Outside the front entrance is the stop for the Number 22 bus which stops between Paignton, Torquay, Babbacombe, St Marychurch, Shaldon, Teignmouth and Dawlish approximately every 25 minutes.
  • On the Seafront is the stop for the Number 12 bus which stops between Newton Abbot, Torquay, Paignton & Brixham approximately every 10 minutes.
  • By Boots on Torquay Harbour, all buses in the area run through here so there are lots more options to choose from.
  • Just a 5-10 minute walk away, through Torre Abbey Green is Torquay Train Station.
  • Exeter Airport is just a 30-40 minute drive from here.

Safety Deposits                                                       
Under the terms of the Hotel Proprietors Act, the Hotel cannot accept liability for items lost in bedrooms.  Guests are recommended to store items of high value in the safe, which is located in the wardrobe in your bedroom and instructions are stuck to the inside door of the wardrobe. 

 

Slippers & Robes                                                 
Slippers are disposed of after each departure and, therefore, once opened you are more than welcome to take these with you. Bathrobes are branded with the Hotel’s logo and are property of the Hotel.  Of course, should you wish to purchase one of these for £35.00, please let Reception know and they can add the charge to your room bill.  Any guest found to have taken a robe will subsequently be charged £35.00.          

 

Smoking                                                                      
In line with the current legislation, the Hotel is a no smoking environment.  Due to fire risk, as well as the cost of deep cleaning the room for the next guest, a charge of £150 will be levied in the event of a guest smoking in their bedroom.  There are designated smoking areas in the Hotel grounds.

 

Taxis                                                                             
Taxis can be arranged at any time from Reception.  If you would prefer to call a taxi yourself, the telephone number for Torbay Taxis is 01803 211611.

 

Telephone                                                                 
To call Reception, dial ‘3’ or to make an outside call from your room, dial ‘9’ followed by the number you require.  Calls are charged at the following rates:
UK landline:                                             25p per minute
UK Mobile:                                               50p per minute
Freephone:                                               50p (one off payment)
Reception/Night Porter:                             Free
Room Service:                                          Free
Guest Bedrooms:                                      Free
To dial another room, just dial the room number required (for example, to contact room 151, dial 151).

 

Wi-Fi
Guest access to the Wi-Fi is complementary and available throughout the hotel. To access the guest Wi-Fi, just click on the Belgrave Sands Guest in your connection settings and enter the password: belgravetorbay

This will log you in for 4 days. After 4 days, you will have to re-submit the password.

 

 

 

 

Belgrave Sands Hotel & Spa Torquay - TQ2 5HF

ACCESSIBILITY STATEMENT | TERMS & CONDITIONS | PRIVACY | CORONAVIRUS INFORMATION
© 2017 The Belgrave Sands Hotel

01803 226366

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